Free Standard Shipping On All Domestic Orders

Frequently Asked Questions

We strive to give you the highest level of customer service. Please peruse our FAQs.
Is your site secure?

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.

My credit card was declined, what can I do?

In the event that your credit card was declined you will need to contact your financial institution to determine the cause. If your BILLING address is not entered correct your credit card will be declined.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and PayPal. We are unable to accept cash, checks or any other form of payment.

Can I get a printed catalog?

A printed catalog is not available. Our current collection can be viewed online.

Privacy Policy

The information we collect may be used in the following ways:

  • Deliver merchandise and services that you purchase online
  • Confirm orders you place
  • Prevent fraud and bill you for your purchases
  • Answer your customer service inquiries or requests
  • Comply with valid legal procedures, requirements, regulations or statutes
We do not share your information with any other outside companies.
We do not store your credit card information.

There is a problem with my order.

Please go to Customer Service and fill out a Customer Service ticket. OR call us at 1-855-598-3810. Our business hours are M-F 9:00-4:30 CST. Customer Service tickets are answered ASAP many times after hours.

Domestic Shipping
  • Free shipping via UPS SurePost within the 48 continguous States only.
  • Orders placed in the US will only accept US credit cards with US billing addresses.
  • We do not ship outside of the US if the order is placed in the US.


International Orders
  • We partner with iGlobal, a global e-commerce provider, to offer international shopping.
  • iGlobal allows prices to be displayed in the appropriate currency and will provide a final total at checkout.
  • Click on the flag at the top of our website and select the country you would like the order delivered to.
  • Promotional codes are not valid on international orders.
When will my order ship?

Orders received before 1:30 pm Central Standard Time (Monday thru Friday) should ship the same day. Orders received after 1:30 pm Central Standard Time should ship the following business day.

How much does shipping cost?

Shipping charges are non-refundable and calculated at the time of your order. The number of pairs in your order and your location will determine the shipping cost. We charge actual UPS shipping charges.

How do you ship?

We ship exclusively via UPS for domestic orders and via iGlobal for international orders.

Returns

30 Day Guarantee: You may return your UNWORN merchandise in the original packaging for any reason as long as the original purchase was made on JRenee.com. Refunds will be credited to the original form of payment. Use of coupons will be forfeited from your order. Once the return has been processed, you will receive a return email confirmation. Please allow 10-14 business days for the credit to show on your statement.

Please Note: We cannot process returns for purchases through other retailers.

Final Sale Items:  We are unable to accept returns on any items marked as Final Sale

J. Renee guarantees against manufacturer's defects within 60 days of purchase. Regular wear and tear does not qualify. If you feel the shoes are defective and were purchased from this website, please call us at 1-855-598-3810 or email us at customercare@jrenee.com.

Exchanges

We are unable to offer exchanges. If you would like the same shoe in another size or style, simply place a new order. Send back the shoes you want to exchange as a return and you will receive a full refund in accordance with our return policy.

How to make a Return

Step One: Fill out the return portion of the form included in your original shipment with your order number and reason for return.
Step Two: Repackage your unworn merchandise in its original packaging and include the completed form.
Step Three: For domestic returns use this link to Print a UPS Return Label. Affix the prepaid label to the outside of your box and ship via UPS. A $6.95 per order fee will be deducted from your refund for postage back to the warehouse.

If you choose to use an alternate carrier, mail to the following address:
J.Renee Group Returns
1445 Bradley Lane, Suite 105
Carrollton, Texas 75007

Please note: Return shipping costs are the customer's responsibility if an alternate carrier is used. We cannot accept C.O.D. packages. We recommend that you send your return via insured parcel post or other traceable method. JRenee.com is not responsible for returns until they are received in our warehouse. Customers are responsible for the safe return of merchandise.

My question wasn't answered here!

If you have any other questions regarding our website please go to Customer Service and fill out a Customer Service Ticket.