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Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.
In the event that your credit card was declined you will need to contact your financial institution to determine the cause. If your BILLING address is not entered correct your credit card will be declined.
We accept Visa, MasterCard, American Express, Discover and PayPal. We are unable to accept cash, checks or any other form of payment.
A printed catalog is not available. Our current collection can be viewed online.
The information we collect may be used in the following ways:
Please go to Customer Service and fill out a Customer Service ticket. OR call us at 1-855-598-3810. Our business hours are M-F 9:00-4:30 CST. Customer Service tickets are answered ASAP many times after hours.
Orders received before 1:30 pm Central Standard Time (Monday thru Friday) should ship the same day. Orders received after 1:30 pm Central Standard Time should ship the following business day.
Shipping charges are non-refundable and calculated at the time of your order. The number of pairs in your order and your location will determine the shipping cost. We charge actual UPS shipping charges.
We ship exclusively via UPS for domestic orders and via iGlobal for international orders.
30 Day Guarantee: You may return your UNWORN merchandise in the original packaging for any reason as long as the original purchase was made on J. Renee. Refunds will be credited to the original form of payment. Use of coupons will be forfeited from your order. Once the return has been processed, you will receive a return email confirmation. Please allow 10-14 business days for the credit to show on your statement.
Please Note: We cannot process returns for purchases through other retailers.
Final Sale Items: We are unable to accept returns on any items marked as Final Sale
J. Renee guarantees against manufacturer's defects within 60 days of purchase. Regular wear and tear does not qualify. If you feel the shoes are defective and were purchased from this website, please call us at 1-855-598-3810 or email us at firstname.lastname@example.org.
We are unable to offer exchanges. If you would like the same shoe in another size or style, simply place a new order. Send back the shoes you want to exchange as a return and you will receive a full refund in accordance with our return policy.
Step One: Fill out the return portion of the form included in your original shipment with your order number and reason for return.
Step Two: Repackage your unworn merchandise in its original packaging and include the completed form.
Step Three: For domestic returns use this link to Print a UPS Return Label. Affix the prepaid label to the outside of your box and ship via UPS. A $6.95 per order fee will be deducted from your refund for postage back to the warehouse.
If you choose to use an alternate carrier, mail to the following address:
J.Renee Group Returns
1445 Bradley Lane, Suite 105
Carrollton, Texas 75007
Please note: Return shipping costs are the customer's responsibility if an alternate carrier is used. We cannot accept C.O.D. packages. We recommend that you send your return via insured parcel post or other traceable method. J. Renee is not responsible for returns until they are received in our warehouse. Customers are responsible for the safe return of merchandise.
If you have any other questions regarding our website please go to Customer Service and fill out a Customer Service Ticket.
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